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XenApp 6.5 HRP1 installation fails with Error 1904 on Multilingual User Interface (MUI) systems.
A XenApp 6.5 server with the German language pack installed fails to install hotfix rollup pack one. In the msi.log file the following error is indicated:
“Error 1904. Module imaperf.dll failed to register. HRESULT -2147220991”

Solution

Citrix

Note: Hotfix Rollup 1 for XenApp 6.5 has been replaced and superseded.

Citrix Receiver 1904

Solution - 1

Citrix 1904.1

Citrix 1904 Download

Complete the following steps to resolve this error:

  1. Install XenApp 6.5 HRP1 on the W2K8R2 system without language pack.

  2. When the installation completes, apply the operating system language pack.

1904

Solution - 2

Reduce the amount of characters of the %PATH% environment variable to less than 2048 characters.

Problem Cause

It is suspected that a language conflict in the performance counters causes the installation to fail.

Additional Resources

CTX140111 - Hotfix Rollup Pack 4 for Citrix XenApp 6.5
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Citrix Workspace 1904.1 Download

Symptoms or Error

This article is intended for Citrix administrators and technical teams only.
Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information.
Affected users see multiple stores configured (CCA4-UK, CCA4-UK1, CCA4-UK2 and so on). Receiver was installed via Script or Package and Store is configured via Studio or Delivery Group.

Solution

Citrix Workspace 1904 Download

Reset Receiver using the following steps:

  1. Right click the Receiver icon in the tray.

  2. Go to About > Advanced.

  3. Click Reset Receiver.

    Or

    If you do not want users to see applications if another user is going to share the end point, you can ensure that applications are removed when the user logs off or exits:

    If you want Receiver to remove all applications on logoffConfigure Receiver withRemoveAppsOnLogoff=True
    If you want Receiver to remove applications on exitConfigure Receiver withRemoveAppsOnExit=True




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